Terms & Conditions of ChinaBuyAgency | TaobaoEnglish Service

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By using ChinaBuyAgency.com(refer to we, our, us in following content) service, The customer(refer to you, your in following content) agree to the following terms and conditions:
  • Privacy Statement

    It has always been our primary concern to protect your privacy. The information collected from you at the time you place an order is stored in our database and is used purely to carry out your instructions and action your payment. There is no any personal data stored on our server online. This website is built under SSL certification, the information transmission is encrypted through secured tube, there are no circumstances under which, this information might be passed to a third party.

  • Contact

    By providing us with your personal mail, you authorize us to contact you in connection with you and to keep you well informed with your order status. We will not email you about anything unrelated to your order and our website.

  • Service

    We provide buying service and international shipping service. We buy the items on your behalf from Taobao.com and deliver them to you with the shipping service of your choice. We do not sell any products ourselves. We may present in our website products with links to third party sites (mainly Taobao.com) only for your reference and convenience.

  • Transaction Security

    All payments for our services are made through a secured Gateway using any major credit/debit card. We do not hold, nor do we store any credit card information.

  • Delivery

    Domestic delivery always takes 2-5 days to arrive to our warehouse. International delivery takes 2-5 days by DHL, 3-10 days by EMS and 7-20 days by Hong Kong post. However, the time for arrival does not depend on us so we are not responsible for any delay in delivery. We always try our best to ask for information and give you the feedback in time. You need to take the risk of loss or damage to your order or customs. We will try to get the package back when been rejected by your customs. Anyway, this happened in rare.

  • Cancellation

    You can cancel your order anytime before it arrives to our warehouse. You can also cancel your order after it arrives to us and before international shipping on the condition that the seller allows. In the later situation, we will help you negotiate with the seller for cancellation, but we do not guarantee the result. In either situation above, any costs, charges and expenses already incurred, including our commission and domestic shipping fee will not be refunded.

  • Refunds and Returns

    We will try our best to check the items’ quality before been shipped out. But we do not guarantee to the refunds. Any item that is defective upon arrival to our warehouse will be returned on your behalf to the shop for an exchange or a refund. In the event of quality problem after your order has arrived to you, if the items are under warranty, we will help you return them for an exchange or refund; if they are not under warranty, we can help you negotiate with the seller for an exchange or refund. In either situation above, we will do it free of charge. But any expenses incurring in the process, including domestic and international shipping fee, will be on you. Because of the high international shipping, we recommend you to accept the seller's compensation than exchange.

  • Disclaimer and Limitation of Liability

    While we try to offer reliable information, we can not promise that the content of our website will always be accurate and up-to-date, and we are not responsible for inaccuracies in it. While we help facilitate the buying process between you and the seller, we have no control over and do not guarantee the quality, safety, or legality of items you choose to buy. We are not responsible for the seller’s content, actions, or inactions, items he lists or his destruction of allegedly fraudulent items. While we warrant that the services will be provided using reasonable care and skill, we do not warrant that the items you order through chinabuyagency.com are error-free, accurate or complete. We shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in your order, nor for any special, indirect, economic or consequential loss or damage howsoever arising or howsoever caused (including loss of profit or loss of revenue).

  • Copyright Issues

    Copyright and other relevant intellectual property rights exist in the full content of this website, including logo, images, web design and all text concerning our service.

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